Outdoor Action Parcel Tracking and UK Postage Inforrmtion

All orders are posted out on a 3-5 day delivery service*. For all other postage information please go to POSTAGE PAGE

Tents

Camping Equipment

Waterproof Jackets, Fleeces And Outdoor Clothing

Outdoor Accessories

Rucksacks and Baby Carriers

Walking boots, Socks and Gaiters

Climbing Equipment and Footwear

Sleeping Bags

Ski and Snowboard Equipment And Clothing

Watersports Equipment

Size Charts

Parcel Tracking and UK Postage Inforrmtion

International Postage Information

FAQ's and Returns Information

Search

Best Sellers:
Robens Down Lite 500 Sleeping Bag (2010)
The North Face Cipher Jacket [2010]

New Products:
Outwell Durawrap Pole Kits
The North Face Base Camp Duffle Large [2010] Yellow
The North Face Base Camp Duffle Medium [2010] Yellow
The North Face Womens Borealis Rucksack [2010] [Grey / blue]
The North Face Light L/S Crew Neck

Postage Information Page

If you have placed an order and haven't heard from either us or the delivery company within 5 working days please send us an email stating your order details as soon as possible.

Please take the time to read the points below. It will assist us in processing your order as expediently as possible.

1. To speed up your order please place all orders via the website where possible. This the fastest and most secure way to process your order. It also allows you to track your order online if you leave your email address.

2. Please check your emails regularly. We will normally contact you and notify you of the dispatch of your order via email.

3. Please track your parcel through the necessary links below. Please contact Fed Ex directly to solve any delivery problems you may have or to re-arrange a delivery. This will speed up the resolution of any problems. In order to track your order online you will need your consignment no. This is contained in the dispatch email. Unfortunately, smaller items will be sent via Royal Mail and it is not possible to track these items.

For orders to addresses in England, Wales, and southern Scotland up to the value of £90:

-Standard postage £5.00 1-5 days
-Before 9am £25.00 1-3 days
-Before 10am £16.00 1-3 days
-Am [up to 1pm] £11.00 1- 3 days

If you require a next day service your order must be placed through our website before 8.30am and that it weighs less than 2kg

Please note that choosing a specific delivery option will not in anyway speed up the processing of your order. It will only ensure that when your order is delivered it will be delivered within a specified range of hours as opposed to at any point during the day.

We do not offer a Saturday delivery. All orders are delivered per working day.

Delivery to England, Wales, and southern Scotland, over the value of £90 is FREE. This applies to standard postage only.

A deduction of £5.00 on non-standard delivery charges will be made for any order over £300

BFPO Addresses:
BFPO HM Forces £5.00 upto 2kg
Unfortunately, we are unable to remove VAT for BFPO address at the present time. When placing your order please select BFPO as your country. When placeing your order please select your country as BFPO, The reason we charge for postage is for both proof of postage and insurance on all our products online

For postage charges to all other areas of the UK including Eire please view our chart CLICK HERE
You will find that the cost of postage will automatically be calculated at the checkout. If you wish to know how much postage will cost please place a trial order (without completing your payment details) and you will be able to view it accordingly.

All orders, once processed, are posted on a next day service, and you should receive your order within 3 working days. To be on the safe side please allow up to 5 days for delivery. You will receive an e-mail notifying you of dispatch towards the end of the working day on which way the items are dispatched.

Below you will find a list of the postcode areas in Scotland so you know how much you will be charged.

Postage Information on Delivery Companies

Outdoor Action Ltd uses both the Royal Mail and Fed Ex to deliver our parcels.
Outdoor Action Ltd also reserve the right to decide whether to send your parcel with either company. You will be notified by e-mail of how your parcel was posted. This e-mail will also include your parcel tracking number. If you have any questions please don't hesitate to contact us.

In order to track your parcels please use the links below.

Tracking an Incoming Parcel with Royal Mail

On smaller, lighter parcels we will use Royal mail. If you wish to track your parcel, please use your parcel number which will be sent to you 24 hours [working hours] prior to delivery.

Here is a link to the royal mail website where you can track your parcel.

CLICK HERE

Tracking an Incoming Parcel with Fed Ex

When your item is dispatched you will receive an e-mail confirming the dispatch. This e-mail will include your consignment number which you will need in order to track your parcel.

Below is a link to Fed Ex website where you will be able to track your parcel and also find contact details for your local depot information where you will be able to contact them directly.

Click here for Fed Ex Website

When you track your parcel you will see one of the following terms.

1: No one in - Card left: This means fed ex has attempted delivery. You can ring your local depot to re-arrange delivery. Alternatively, you can collect your parcel the depot. If you did not get a card please do not worry as the same information is contained on the dispatch email you received.

2: Check of address: this means the driver has been unable to locate your address. Once again please do not worry. Call your local depot with your consignment number and they may ask you just to give a bit more detail about your location.

3: Possibly Delayed: Again please do not worry, however, it may be worth ringing your local depot.

Outdoor Action Ltd are able to ship internationally if required and the website is set up to take orders to certain European and other countries. For more information please view our international delivery page using the link on the left

Outdoor Action Ltd, 26 King St, Blackburn, Lancashire, BB2 2DH, VAT 175 4192 52 Company Registration No. 3774678

Opening Times Monday-Wednesday 10am-5.30pm, Thursday wesite hotline Closed [Blackburn shop open till 12.30pm] and Friday-Saturday 10am-5.30pm, Sunday Closed

* - Because we are closed on a Thursday, we are unable to process any orders placed after Wednesday 8.30am till the Friday that week. Unfortunately we cannot gurantee what day you will recieve your parcel, but you should have it within 3-5 days of ordering.

Terms & Conditions - Returns Procedure - U.K Postage Information - Int. Postage Information - Our Stores - Contact Us