Returns Info / FAQ

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Your parcel should be with you within 5 working days of your order being placed (excluding the day the order is placed). Please check your emails as this is how you will be contacted if there is a problem with your order. You can choose a faster delivery
 Your parcel will be delivered at anytime from 8am-6pm. We are unable to provide specific times of day, however you can [depending on your area] select a timed delivery during checkout at a extra charge.


Can I return an item and how long have I got to return it to you?

We can accept goods back for exchange or refund only if the goods are of re-saleable quality and all product labels and relevant paperwork are present. We are only able to do this if we receive the returned item within 28 days of the delivery of your order, (tents and tent additions must not have been unpacked) and is in the same condition as when it was sent.

Please post your parcel to Outdoor Action, 26 King Street, Blackburn, Lancashire,  BB2 2DH

Before sending your item back please make sure of the following
  • The item is still in a new and unused condition, free of odours and pet hairs
  • All labels and swing tags are still attached to the garment
  • Any items which are blister packed are still in the condition in which they are sent.
  • Tents and canopies have not been erected and still in original box

You may download one of our returns forms here. - Don’t worry if you don’t have a printer, just include a copy of your order or a note with your order details on it in full so we know who its from.

We strongly suggest that when returning that you post via registered post with the correct insurance as we cannot be held responsible for returned items lost in the post. Some larger items are better sent with a courier rather than royal mail and could save you money in returning your goods to us.

Please note any exchange requests on to the form below and we will action asap, there may be a postage charge to send the new item out to you and will be requested. For a faster service place a fresh order for the new item, and request a refund for the returning item.

If you have received the incorrect goods!

First of all can we apologise for the inconvenience caused, we will try and resolve the issue as quickly as possible for you. So we have a copy on our records please can you contact us via email only with your order number, and a brief description of what the problem is.

Please do not return anything to us until we have contacted you with the relevant information on our returns procedure.


 If you have received a Faulty item, or your item has a suspect manufacturing fault.Faulty Items
If you purchased goods in store
Please bring your goods back to us in store, Please make sure you bring a copy of your recipt or some form of proof of purcahse such as a bank statement. All items must be clean and dry otherwise we may not be able to process your return.

If you purchased goods online
So we have a copy on our records please contact us via email only with your order number, and a description of what the problem is.
It would also be useful if you have any pictures to attach these. Please email all information to

Please do not return anything to us until we have contacted you with the relevant information on our returns procedure.

In relation to all returns both in store and online
With any faulty product that is suspect to having a manufacture fault we may be required to have the item returned to us or the manufacturer for inspection or testing on our behalf, please be aware this process can take up to 28 days.

If the item is deemed to be faulty then we will of course offer either a Repair / Replacement if availible, or an alternative up to the same value, or a refund. Please note that items owned for longer that 30 days its is the descretion of the retailer on which option to go for.

If the item is deemed not be faulty then you will be notified. Please note that there may be postage costs for the return of the product back to yourself, and if we have incurred any costs involved.

Please note if you return any products back to us without our knowledge we will not be liable for any postage costs you incur.

We will do our upmost to solve any issue as quick as possible but some returns can take extra time to get hold of the correct parts or when items are sent to be assesed. We will keep you up to date with the progress of your return.

  Freepost Labels : If you have received a product sent by us that is wrong, damaged or you believe you should receive a freepost label then please contact us first via email and we will discuss and if needed send you a label. Once we receive the goods back the returns team will check the item over and either provide a replacement or refund. If we check the return and can find no faults then you will be liable to pay the freepost label cost that we get charged from Royal Mail ( a copy of the payment can be sent to prove the costs we have paid).


 The reason we ask for a password is we keep a record of all your order information, previous orders. Which means you can visit again to track your order progress, Place your next order faster.
 We strongly suggest you place all orders over the internet, it is highly secure and much easier than us taking it over the phone. Also it means your details are stored in a much more secure manner. It is not always possible for us to take orders over the phone.

Size Charts

Clothing Size Guides

Please use the following sizing guide for our extremities gloves, socks and hats.

Extremities Size Guide

CHEST SIZE IN INCHES35-3637-3839-4041-4243-4446-4849-5152-5455-57     
CHEST SIZE IN CM89-91.594-96.599-101.5104-106.5109-112117-122124.5-129.5132-137140-145     
EUR CONVERSIONS46485052-545658-60626466     
WAIST SIZE IN INCHES2628303233343638404244464850
WAIST SIZE IN CM667176818486.591.596.5101.5106.5111.5117122127
Austria, Switzerland, Germany, Netherlands, Sweden, Italy4042444648505254565860626466
Belgium, Spain, France, Portugal3436384042444648505254565860

WOMEN'S BODY MEASUREMENTS681012141618202224262830323436
CHEST SIZE IN INCHES30323436384043454850525456586062
CHEST SIZE IN CM7681869297102109114122127132137142147152158
WAIST SIZE IN INCHES23252729313336384143454749515355

Size Chart


UK 8101214161820
Inside Leg (short)inches29292929292929
Inside Leg (regular)inches31313131313131
Inside Leg (long)inches33333333333333


Inside Leg (short)inches30303030303030
Inside Leg (regular)inches32323232323232
Inside Leg (long)inches34343434343434


Age 2-34-56-78-910-1112-1314-15
½ Chest (waterproof jacket garment size)cm42.54547.55052.55557.5
Inside Leg (length of waterproof trousers)cm314046.55359.56671
½ Chest (t-shirt garment size)cm29323538414447
Minimum Waist Total (trousers - non waterproof)cm49535761656973
Inside Leg (trousers - non waterproof)cm33424652616868


Age  6-12 months12-18 months18-24 months
½ Chest (waterproof jacket garment size)cm  35.5 38.5 40.5
Inside Leg (length of waterproof trousers)cm  27 29 31