Returns Information

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Can I return an item and how long have I got to return it to you?
We can accept goods back for exchange or refund only if the goods are of re-saleable quality and all labels and relevant paperwork are present. We are only able to do this if we receive the returned item within 28 working days of the delivery of your order,
(tents and tent additions must not have been unpacked), and is in the same condition as when it was sent.
Please go to our RETURN INFO/FAQ section at top right of our homepage to enclose the relevant returns form.
Please post your returning parcel to Outdoor Action, 26 King Street, Blackburn, BB2 2DH

·      All Clothing returns can only be returned if the labels are still attached or enclosed with the item.( if we sent anything without these it will be noted on your delivery note)

Returning an item is simple. All you need to do is to print off and complete a Returns Form, or enclose a note inside the return stating your order number, name and what you require us to do i.e refund or exchange. (exchange will incur a postage cost which will be charged at the original postage cost on your order, if this was free postage then this also will be charged at £4)

With returns for standard refunds and exchanges please click, read first then print off.

Post your item to Outdoor Action Ltd, 26 King Street , Blackburn, BB2 2DH.
We strongly suggest that you return all items via registered post with the correct insurance. We cannot be held responsible for returned items lost in the post.
Sometimes Royal mail is not always the cheapest price for you to return, but there are plenty of couriers who can offer better prices for heavier or larger items.

To view our full returns Terms & Conditions please Click Here

Faulty Items
 If you have received a Faulty item, or your item has a suspect manufacturing fault.Faulty Items
So we have a copy on our records please can you contact us via email only with your order number, and a brief description of what the problem is.
It would also be useful if you have any pictures to attach these. Please email all information to [email protected]

Please do not return anything Faulty or incorrect to us until we have contacted you with the relevant information on our returns procedure.

With any faulty product that is suspect to having a manufacture fault we may be required to have the item returned to us or the manufacturer for inspection or testing, please be aware this process can take up to 28 days.

If the item is deemed to be faulty then we will of course offer either a replacement like for like, an alternative up to the same value, or a refund.

If the item is deemed not be faulty then you will be notified. Please note that there will be postage costs for the return of the product back to yourself, and if we have incurred any costs involved.

Please note if you return any products back to us without our knowledge we will not be liable for any postage costs you incur.

We will do our upmost to solve any issue as quick as possible but some returns can take extra time to get hold of the correct parts or when items are sent to be assesed. We will keep you up to date with the progress of your return.

 Freepost Labels : If you have received a product sent by us that is wrong, damaged or you believe you should receive a freepost label then please contact us first via email and we will discuss and if needed send you a label. Once we receive the goods back the returns team will check the item over and either provide a replacement or refund. If we check the return and can find no faults then you will be liable to pay the freepost label cost that we get charged from Royal Mail ( a copy of the payment can be sent to prove the costs we have paid).