Returns Information

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Can I return an item and how long have I got to return it to you?

We can accept goods back for exchange or refund only if the goods are of re-saleable quality and all product labels and relevant paperwork are present. We are only able to do this if we receive the returned item within 28 days of the delivery of your order, (tents and tent additions must not have been unpacked) and is in the same condition as when it was sent.

Please post your parcel to Outdoor Action, 26 King Street, Blackburn, Lancashire,  BB2 2DH

·      All Clothing returns can only be returned if the labels are still attached or enclosed with the item.( if we sent anything without these it will be noted on your delivery note)

You may download one of our returns forms here.

We strongly suggest that when returning that you post via registered post with the correct insurance as we cannot be held responsible for returned items lost in the post.
Some larger items are better sent with a courier rather than royal mail and could save you money in returning your goods to us.

Please note any exchange requests on to the form below and we will action asap, there may be a postage charge to send the new item out to you and will be requested, However for a faster service place a fresh order for the new item, and request a refund for the returning item.



To view our full returns Terms & Conditions please Click Here

Faulty Items
 
 If you have received a Faulty item, or your item has a suspect manufacturing fault.Faulty Items
 
So we have a copy on our records please can you contact us via email only with your order number, and a brief description of what the problem is.
It would also be useful if you have any pictures to attach these. Please email all information to [email protected]

Please do not return anything Faulty or incorrect to us until we have contacted you with the relevant information on our returns procedure.

With any faulty product that is suspect to having a manufacture fault we may be required to have the item returned to us or the manufacturer for inspection or testing, please be aware this process can take up to 28 days.

If the item is deemed to be faulty then we will of course offer either a replacement like for like, an alternative up to the same value, or a refund.

If the item is deemed not be faulty then you will be notified. Please note that there will be postage costs for the return of the product back to yourself, and if we have incurred any costs involved.

Please note if you return any products back to us without our knowledge we will not be liable for any postage costs you incur.

We will do our upmost to solve any issue as quick as possible but some returns can take extra time to get hold of the correct parts or when items are sent to be assesed. We will keep you up to date with the progress of your return.

 Freepost Labels : If you have received a product sent by us that is wrong, damaged or you believe you should receive a freepost label then please contact us first via email and we will discuss and if needed send you a label. Once we receive the goods back the returns team will check the item over and either provide a replacement or refund. If we check the return and can find no faults then you will be liable to pay the freepost label cost that we get charged from Royal Mail ( a copy of the payment can be sent to prove the costs we have paid).