- Inflatable Air Tents
- Tent Package Deals
- Polycotton / Cotton Tents
- Gazebo / Group Shelters
- Tarps / Bivi Bags
- Cookers & Ovens
- Cooker Accessories
- Cooking Stands
- Pots & Pans
- Water Carriers
- Outdoor & Travel
- Storage Bags
- Storm Shelters
- Walking Poles
- Waterproof Cases
- Pen Knives & Multitools
- Skiing & Snowboard
- Rucksacks & LuggageSale Rucksacks
Terms and Condition
|Making A Purchase Making a purchase could not be easier. Just browse our Catalogue, and click on any items that you wish to buy and this puts them into the Shopping Basket. After you have finished your selection, click on "Check out" and you will be asked for a few details that we need to be able to satisfy the order. We accept all major credit or debit card payment except American Express. We do not charge for any item until it has been picked and ready for shipping. Back ordered items are not charged until they are shipped. Placing an order on this website is a binding agreement and by making a purchase you are stating that you are over 18 and able to enter into such an agreement. |
If you change your mind and wish to cancel an order please contact usas soon as possible, we are unable to cancel if the payment has been released or the shipping labels processed, and you will need to go through our standard returns procedure.
Pre Order goods and Deposits
Outdoor Action Ltd have in place a pre order system whereby a deposit is made to secure items that are due to arrive in. We make every effort to indicate the due date the stock is arriving to us as well as accurate prices.
|Shipping And Handling All goods will be shipped and handled by either Fed Ex or Royal Mail in the UK on a 3-5 day service and will require a signature, the couriers may try neighbours so if you wish to opt out of this please advise us on the notes when placing your order. Once you have received your tracking number if you have not heard anything within 5/7 working days please contact us.|
Please note there are some exceptions to the below costs including the sale and Knives and Gas products, These will only be sent via our courier Fed Ex and extra charges may be incurred for areas including Isle of Wight, Northam Scotland & Highlands, Northern Ireland, Republic of Ireland, Channel Islands & Isle of Man
England, Wales and Southern Scotland
- Items which are low value and can fit in Large Letter - £1.50
- Standard postage £4.00 Anytime Up to 3-5 working days
- Next Working Day Service £8.00*
- Before 9am Next Working Day* - £35.00
- Before 10am Next Working Day* - £30.00
- Before 1pm Next working Day* £15.00
For Orders £50.00 and above
- Standard postage - 3-5 Working Days - Free
- Next Working Day Service* - £5.00
- Before 9am Next Working Day* - £30.00
- Before 10am Next Working Day* - £16.00
- Before1pm Next working Day* £10.00
* Next Working Day Deliveries are per Working day and exclude weekends and bank holidays. Orders need to be placed before 11am otherwise they will be processed the following day.
All postage costs are worked out fully during checkout
All orders are Charged at £30.00*
Orders Have to be placed no later than 11am on Friday's.
Please note that certain remote parts of the country this is not covered if this is the case you will be contacted asap
Please note on Next Day orders we cannot guarantee if the couriers are delayed due to weather conditions beyond there control.
Deliveries from Royal mail and Fed Ex are from 8am up to 6.30pm, unless a timed service has been chosen.
BFPO HM Forces £5.00 up to 2kg
Unfortunately we are unable to take of VAT to BFPO address at the present time
When placing your order please select your country as BFPO, The reason we charge for postage is for both proof of postage and insurance on all our products online.
You will find that the cost of postage will automatically be worked out for you in regards to weight in the checkout, therefore if you wish to know your postage charge, please try and place an order and you will be able to view it accordingly.
All Standard parcels are posted on a3-5 Working day service, and if you place your order before 8.00am it will be dispatched the same working day, please check emails incase there is a problem with the order
Outdoor Action Ltd will not be held responsible if a customer changes or amends an address for delivery without written/email consent from Outdoor Action. Our security checks the delivery details of the order placed and not any further amendments or changes so we would advise not changing the delivery address which is why we will not be held responsible if you have not contacted us first to make any changes. The couriers may try neighbours so if you wish to opt out of this please advise us on the notes when placing your order
For deliveries to North Scotland, Scottish islands, Isle of Wight Ireland and Europe and the rest of the world please note that there is a different pricing structure. If you are unsure please ring on 01254 297429
Here are a list of postcodes classified as the area you are in, if you have chosen wrongly when placing your order we will contact you with the error and give you the correct postage costs which you can either agree to or cancel your order.
North Scotland Scottish Islands and N.Ireland. postcode area, please check so you can input the correct area when ordering
AB31 - AB38, AB41 - AB45, AB51 - AB36, FK19 - FK21, HS1 - HS9, IV1- IV28 IV30- IV32, IV40 - IV49, IV51 -IV56, KA27- KA28 KW1 - KW17, PA20 - PA49, PA60 - PA78, PH1, PH5 - PH10, PH15 - PH27, PH30 - PH44 ZE1-ZE3
Lost or Late deliveries.
If a parcel is lost or late, Outdoor Action cannot be directly responsible, as your parcel is in the hands of a postage/courier company. In the unlikely event of a lost parcel, Outdoor action will wait until confirmation from either Fed Ex or royal mail that the parcel has been lost, and in most cases will be approx 21 working days after dispatch. Before this we are unable to send replacement parcels or issue a refund. Only when we have confirmation will this happen.
In regards to international Deliveries
Outdoor Action reserve the right to cancel or stop any order if we believe there is a problem or the goods are too fragile for international delivery, you will be informed and your money returned to you in full.
As we use either Fed Ex and the Royal Mail to deliver international parcels, All our delivery times are as best as we can give you and what we are provided, but please note we cannot be held responsible if these times do take longer as we cannot guarantee the service from international companies used by Fed Ex and royal mail, We allow 20 working days for items to arrive at European destinations and 25 working days for the rest of the world,
so cannot accept a parcel missing/lost for at least 20 or 25 working days have passed since the item was posted.
Please note if you try placing an order with an international credit card being delivered to a uk address (or vice versa) this order may be cancelled if our payment provider cannot fully check the address's given. we will contact you asap if this is the case.
You will receive an e-mail on the day of dispatch informing you of your tracking number so you can track the parcel, as international delivery times to different destinations vary please keep tracking your parcel just incase there is a problem with delivery.
|Delivery Schedule We will try our best to process your order in time for delivery the next two business days. However, please allow 3-5 working days especially during busy periods. Once processed your order will be dispatched that day. Some products are not held in stock and are therefore shipped as soon as possible. If this is the case we will inform you of an approximate delivery date as soon as we can by email. Outdoor Action care about the environment therefore we reuse boxs and packaging to deliver goods, we will try our best to a brand new one but if this is not possible another form of packaging will be used.|
You will receive an e-mail on the day of dispatch informing you of your tracking number so you can track the parcel. Couriers can deliver anytime during the day up to 6pm monday-friday. If you haven't heard anything from either ourselves or the delivery companies within 2 working days from the date of the dispatch email, please contact us.
A signature must be obtained by our couriers and to that end someone must be present at the delivery address given between 8am and 6pm the working day. If this is not the case please contact the couriers to arrange re-delivery or to collect the item. The couriers may try neighbours so if you wish to opt out of this please advise us on the notes when placing your orderFailure to contact the couriers may result in the item being returned to us and may also result in liability for any additional postage charges which are incurred by Outdoor Action Ltd.
Outdoor Action Ltd will not be held responsible if a customer changes or amends an address for delivery without written/email consent from Outdoor Action. Our security checks the delivery details of the order placed and not any further amendments or changes so we would advise not changing the delivery address which is why we will not be held responsible if you have not contacted us first to make any changes.
You will be sent a delivery note within your package, if you require an invoice for your order please sign into your account on our website and go to the recent orders section where you can print of the relevant information.
|Back Orders If your item is not in stock, You will always be emailed or telephoned with the option to cancel your order if you would rather not wait.|
|Tax Charges For orders made in the UK and to EC countries 20% VAT is included.|
We are able to take of the VAT for orders being exported to non EU countries. This will be processed without the VAT through the checkout process of the website. If you have any questions then please don't hesitate to contact us.
|Credit Card Security We know of no documented cases of credit card fraud using our shopping system over the Internet. All credit card numbers are encrypted in the software when the order is placed using 128 bit encryption. They are not held anywhere in clear text on either out computers or on the internet.|
|Guarantee We guarantee your satisfaction. However, we cannot exchange if goods have been worn, damaged, without the tags attached or in any way which would hinder selling on unless a genuine fault exists. Please note, although we do our best to make sure all product are useable before we send, We ask all our customers to check everything is there [especially tents] before using it out in the field, We will not be held responsible for customer who do not check items before going on there trip.|
Outdoor Action does there best to keep our prices as low as possible, but if a human error occurs where a mistake is made in the advertised price outdoor action reserve the right not to process the order, you will be contacted ASAP with the correct price and the option whether to agree or not. By accepting the terms and conditions you agree to this.
Please note that most items on the website do not match in store prices, Most products are reduced on the website and prices will not be matched in store.
|Contact Us If you need to reach us, please Email us Alternatively, you can call on 01254 297429 (International +44 <phone without first zero>) or write to us at Outdoor Action, 26 King Street, Blackburn, Lancashire, BB2 2DH, United Kingdom . |
In agreeing to these terms and conditions customers agree to receive information from Outdoor Action Ltd via email about special offers, new products etc.
Every effort has been made to ensure that the specifications given on this website are correct at the time of going to print, however technical data, dimensions and weights serve as a guide only. Sometimes product specifications may change, in such instances we’ll do our very best to inform you when placing your order. All our sizes and measurements are approximate but we do try to make sure they are as accurate as possible. No guarantee is given or implied that goods will confirm in absolute detail to the description or illustrations published.
We can accept goods back for exchange or refund or Credit, but you need to contact us within 14 days from receiving the goods, then you have a further 14 days to return it.
The goods need to be of re-saleable quality and all labels and relevant paperwork are present. We are only able to do this if we receive the returned item within the 28 days of the delivery of your order, but you need to contact us within the first 14 days first advising us of why you wish to return it.
TENT RETURNS -
you need to to follow the rules as above, the tent has not to have been taken out of its pre packed state, tried, or used at all. Outdoor Action Ltd retains discretion as to whether to accept unwanted goods after a period of 28 days. If Outdoor Action Ltd decides to exercise this discretion there will be a 10% restocking fee for the item. This fee will be subtracted from the value of the refund/exchange.
Please go to our RETURN INFO/FAQ section at top right of our homepage to enclose the relevant returns form.
Return your parcel to Outdoor Action, 26 King Street, Blackburn, BB2 2DH
ALL CLOTHING HAS TO BE RETURNED WITH THE ORIGINAL LABELS/SWING TAGS ATTACHED, if a product has no labels when dispatching this will be marked on your Delivery note.
We will not accept garments back that have been worn, or not in a re-saleable condition i.e animal hair's, odours from smoke or fragrances.
Please enclose a covering letter with you order details explaining what you would like to do, All contact for returns must be done via letter or email ONLY.
- Outdoor Action Ltd retains discretion as to whether to accept unwanted goods after a period of 28 days. If Outdoor Action Ltd decides to exercise this discretion there will be a 10% restocking fee for the item. This fee will be subtracted from the value of the refund/exchange.
- For unwanted goods or exchanges It is strongly recommended that you return the item by recorded delivery or courier with the correct amount of insurance as we cannot be held responsible for any returning items lost in transit.
- If your parcel turns up, with either the wrong item or missing items, Outdoor Action Ltd have to be informed of the mistake within 7 days, otherwise this will indicate your parcels are all correct and present, this means check your order properly within 7 days.
- On all exchanges an amount for handling and / or re-postage is charged. This can sometimes be more expensive than original purchase, but you will be informed if it is. Otherwise it will be the original postage charge you paid £3.00
- On all unwanted goods return postage is the responsibility of the customer. Any postage costs incurred by Outdoor Action Ltd in initially dispatching the order will be subtracted from the value of the refund/exchange, this does not affect your statutory rights.
- In relation to Dangerous / Flammable goods. These are items are posted in accordance with ADR Regulations. If a buyer purchases the items and a change of mind. Outdoor action cannot arrange collection of any service to return the goods. The customer will not be allowed to return these items due to the strict rules in posting such goods and are restricted or forbidden with all couriers.