Terms and Condition
Outdoor Action Ltd
26-34A King Street
Company Registration Number: 3774678
Vat Registration Number: 175419252
Making A Purchase
Making a purchase could not be easier. Just browse our Catalogue, and click on any items that you wish to buy and this puts them into the Shopping Basket. After you have finished your selection, click on "Check out" and you will be asked for a few details that we need to be able to satisfy the order.
We accept all major credit or debit card payment except American Express. We do not charge for any item until it has been picked and ready for shipping. Back ordered items are not charged until they are shipped. Placing an order on this website is a binding agreement and by making a purchase you are stating that you are over 18 and able to enter into such an agreement.
If you change your mind and wish to cancel an order please contact us as soon as possible, we are unable to cancel if the payment has been released or the shipping labels processed, and you will need to go through our standard returns procedure.
When placing your order please make sure
· Credit / Debit Card Billing address matches exactually as per your card details
Pre Order goods and Deposits
Outdoor Action Ltd have in place a pre order system whereby a deposit is made to secure items that are due to arrive in. We make every effort to indicate the due date the stock is arriving to us as well as accurate prices.
Shipping And Handling
All goods will be shipped and handled by either Fed Ex or Royal Mail in the UK on a 3-5 day service and may require a signature, the couriers may try neighbours so if you wish to opt out of this please advise us on the notes when placing your order. Once you have received your tracking number if you have not heard anything within 5/7 working days please contact us.
You will find that the cost of postage will automatically be worked out for you in regards to weight in the checkout, therefore if you wish to know your postage charge, please try and place an order and you will be able to view it accordingly.
All Standard parcels are posted on a3-5 Working day service, and if you place your order before 8.00am it will be dispatched the same working day, please check emails incase there is a problem with the order
Outdoor Action Ltd will not be held responsible if a customer changes or amends an address for delivery without written/email consent from Outdoor Action. Our security checks the delivery details of the order placed and not any further amendments or changes so we would advise not changing the delivery address which is why we will not be held responsible if you have not contacted us first to make any changes. The couriers may try neighbours so if you wish to opt out of this please advise us on the notes when placing your order
For our most up to date shipping prices and delivery times please visit our UK Postage or International postage page
Lost or Late deliveries.
If a parcel is lost or late, Outdoor Action cannot be solely responsible, as your parcel is in the hands of a postage/courier company. In the unlikely event of a lost parcel, Outdoor action will wait until confirmation from either Fed Ex or royal mail that the parcel has been lost, and in most cases will be approx. 21 working days after dispatch. Before this we are unable to send replacement, parcels or issue a refund. Only when we have confirmation will this happen.
Outdoor Action reserve the right to cancel or stop any order if we believe there is a problem or the goods are too fragile for international delivery, you will be informed and your money returned to you in full.
As we use either Fed Ex and the Royal Mail to deliver international parcels, All our delivery times are as best information provided by our couriers, but please note we cannot be held responsible if these times do take longer as we cannot guarantee the service from international companies used by Fed Ex and royal mail in the relevant countries. We allow 20 working days for items to arrive at European destinations and 25 working days for the rest of the world, so cannot accept a parcel missing/lost for at least 20 or 25 working days have passed since the item was posted.
Delivery Schedule We will try our best to despatch your order within 1-2 Business Days. Please see our UK Postage page for most up to date information on delivery times. Some products are not held in stock and are therefore shipped as soon as possible. If this is the case, we will inform you of an approximate delivery date as soon as we can by email.
You will receive an e-mail on the day of dispatch informing you of your tracking number so you can track the parcel. Couriers can deliver anytime during the day up to 6pm Monday Friday. If you have not heard anything from either us or the delivery companies within 2 working days from the date of the dispatch email, please contact us.
Outdoor Action care about the environment therefore we reuse boxes and packaging to deliver goods, we will try our best to a brand new one but if this is not possible another form of packaging will be used.
Outdoor Action Ltd will not be held responsible if a customer changes or amends an address for delivery without written/email consent from Outdoor Action. Our security checks the delivery details of the order placed and not any further amendments or changes so we would advise not changing the delivery address which is why we will not be held responsible if you have not contacted us first to make any changes.
You will be sent a delivery note within your package, if you require an invoice for your order please sign into your account on our website and go to the recent orders section where you can print of the relevant information.
Tax Charges: For orders made in the UK and to EC countries 20% VAT is included. Some exclusions may apply such as Children’s Clothing, Books and Maps and Gas
We are able to take of the VAT for orders being exported to non EU countries. This will be processed without the VAT through the checkout process of the website. If you have any questions then please don't hesitate to contact us.
Credit Card Security: We know of no documented cases of credit card fraud using our shopping system over the Internet. All credit card numbers are encrypted in the software when the order is placed using 128 bit encryption. They are not held anywhere in clear text on either out computers or on the internet.
Guarantee: We guarantee your satisfaction. However, we cannot exchange if goods have been worn, damaged, without the tags attached or in any way which would hinder selling on unless a genuine fault exists. Please note, although we do our best to make sure all product are useable before we send, We ask all our customers to check everything is there [especially tents] before using it out in the field, We will not be held responsible for customer who do not check items before going on there trip.
Outdoor Action does their best to keep our prices as low as possible, but if a human error occurs where a mistake is made in the advertised price outdoor action reserve the right not to process the order, you will be contacted ASAP with the correct price and the option whether to agree or not. By accepting the terms and conditions you agree to this.
Please note that some items on the website may not match in store prices
Contact Us If you need to reach us, please Email us Alternatively, you can call on 01254 297429 (International +44 ) or write to us at Outdoor Action, 26 King Street, Blackburn, Lancashire, BB2 2DH, United Kingdom .
In agreeing to these terms and conditions customers agree to receive information from Outdoor Action Ltd via email about special offers, new products etc.
Every effort has been made to ensure that the specifications given on this website are correct at the time of going to print, however technical data, dimensions and weights serve as a guide only. Sometimes product specifications may change, in such instances we’ll do our very best to inform you when placing your order. All our sizes and measurements are approximate but we do try to make sure they are as accurate as possible. No guarantee is given or implied that goods will confirm in absolute detail to the description or illustrations published.
We can accept goods back for exchange or refund or Credit, If you can contact us within 14 days of receiving the item stating you are returning the item, you then have a further 14 days to return it.
The goods need to be of re-saleable quality and all labels and relevant paperwork are present. We will not accept any item back that have been worn, or not in a re-saleable condition i.e animal hair's, odours from smoke or fragrances, or any sign that goods have been used other than inspecting in doors.
Before sending your item back please make sure of the following
If a return is made and the item is not in a new condition Outdoor Action Ltd will ask the buyer to arrange either a postage label or payment to return the goods back to them
Please follow the instructions as above, the tent has not to have been taken out of its pre packed state, tried, or used at all. Outdoor Action Ltd retains discretion as to whether to accept unwanted goods after a period of 28 days. If Outdoor Action Ltd decides to exercise this discretion there will be a 10% restocking fee for the item. This fee will be subtracted from the value of the refund/exchange.
Please go to our RETURN INFO/FAQ section at top right of our homepage to enclose the relevant returns form.
Return your parcel to Outdoor Action, 26 King Street, Blackburn, BB2 2DH