Returns

Returns Policy

We accept items for exchange, refund, or store credit, provided they meet the following conditions:

  • The goods are new, unused, and in resaleable condition.
  • All labels, swing tags, Packaging and relevant paperwork are intact and present.
  • The item has no signs of wear, damage, odors (e.g., smoke, fragrances), or pet hair.
  • If your order included a promotional item (such as a free gift or multi-buy offer), all items must be returned in full to qualify for a complete refund; otherwise, the value of any retained items will be deducted from your refund.

If items are returned in a condition that does not meet these criteria, you will need to cover the cost of postage for us to send them back to you.

Returns Procedure

You can return items to us by post or in person:

  1. By Post
    Address your parcel to:
    Outdoor Action
    26 King Street
    Blackburn, Lancashire, BB2 2DH

    Include one of the following in your parcel:

    • A completed returns form (downloadable here).
    • A copy of your original order.
    • A letter with your name, order number, and reason for return.

    We strongly recommend using registered post with insurance, as we cannot be held responsible for items lost in transit. For larger items, courier Compare sites like Parcel Monkey or Parcel2Go may be more cost-effective.

  2. In-Store
    Goods can be handed in at our Blackburn store if you prefer not to post them back.

Late Returns

Outdoor Action Ltd retains discretion as to whether to accept unwanted goods after a period of 28 days. If accepted, a 10% restocking fee will be deducted from the refund or exchange value.

Exchanges

To exchange an item:

  • Note your exchange request on the returns form or accompanying paperwork.
  • A postage charge may apply for sending the replacement if your order is below the free shipping threshold.

For faster processing, you can place a new order for the replacement item and request a refund for the returned item.

Faulty or Incorrect Goods

If your item is faulty or incorrect:

  1. Contact Us First
    Email returns@outdooraction.co.uk with:

    • Your order number.
    • A detailed description of the issue.
    • Photos of the fault (if applicable).

    We will provide you with the appropriate returns procedure.

  2. Inspection & Processing
    Items with suspected manufacturing defects may need to be sent to us or the manufacturer for assessment. This process can take up to 28 days.

    Please do not return faulty or incorrect items without contacting us first, as we will not cover any postage costs incurred.

We are committed to resolving issues as quickly as possible and will keep you updated throughout the process.

If you have further questions, feel free to contact our team at returns@outdooraction.co.uk.