Can I return an item?
We can accept goods back for exchange or refund or Credit, The goods need to be of re-saleable quality and all labels and relevant paperwork are present. We will not accept any item back that has been worn, or not in a re-saleable condition i.e animal hair's, odors from smoke or fragrances, or any sign that goods have been used other than inspecting indoors.
Before sending your item back please make sure of the following
• The item is still in a new and unused condition, free of odors and pet hairs
• All labels and swing tags are still attached to the garment, and any boxed items are kept in the original box.
• Any items which are blister packed are still in the condition in which they are sent.
• Tents and canopies have not been erected and still in their original box
If a return is made and the item is not in a new condition Outdoor Action Ltd will ask the buyer to arrange either a postage label or payment to return the goods back to them
Outdoor Action Ltd retains discretion as to whether to accept unwanted goods after a period of 28 days. If Outdoor Action Ltd decides to exercise this discretion there will be a 10% restocking fee for the item. This fee will be subtracted from the value of the refund/exchange.
Please follow the rules as above, that the tent has not to have been taken out of its pre-packed state, tried, or used at all.
How do I return my order to you?
Please post your item back to us at Outdoor Action, 26 King Street, Blackburn, Lancashire, BB2 2DH
Please post your parcel to Outdoor Action, 26 King Street, Blackburn, Lancashire, BB2 2DH. Please include either a copy of the returns form found below, A copy of your original order or a letter telling us who you are, your order number and reason for return. Fail to do one of the above will likely delay the processing of your return.
You may download one of our returns forms here.
As it is the customer's responsibility to return the goods to us, we strongly suggest that when returning that you post via registered post with the correct insurance as we cannot be held responsible for returned items lost in the post. Some larger items are better sent with a courier rather than royal mail and could save you money in returning your goods to us.
Do you provide Free Returns?
Although we do not provide a free returns service, We work closely with Paypal using their claim back service. If you pay via PayPal you can claim your return postage costs back from them. More information can be found here.
Can I Exchange for different item?
Please note any exchange requests on to the form below and we will action asap, there will be a postage charge to send the new item out to you and will be requested if your order is under the free postage value, However for a faster service place a fresh order for the new item, and request a refund for the returning item.
What happens if I have Faulty Goods?
We have a dedicated team to deal with any issues you may have, so we have a copy on our records please can you contact us via email only with your order number, and a exact description of what the problem is. It would also be useful if you have any pictures to attach. Please email all information to firstname.lastname@example.org
With any faulty product that is suspect to have a manufacturing fault we may be required to have the item returned to us or the manufacturer for inspection or testing, please be aware this process can take up to 28 days.
Please do not return anything Faulty or incorrect to us until we have contacted you with the relevant information on our returns procedure. If you choose to return any products back to us without our knowledge we will not be liable for any postage costs you incur.
We will do our utmost to solve any issue as quickly as possible but some returns can take extra time to get hold of the correct parts or when items are sent to be assessed. We will keep you up to date with the progress of your return.
If you have received a product sent by us that is wrong, damaged or you believe you should receive a Freepost label then please contact us first via email and we will discuss and if needed send you a label. Once we receive the goods back the returns team will check the item over and either provide a replacement or refund. If we check the return and can find no faults then you will be liable to pay the freepost label cost that we get charged from Royal Mail ( a copy of the payment can be sent to prove the costs we have paid).