North Cape Northcape Womens Trail Flyte Low WP Walking Shoes

With any pair of footwear Outdoor Action lets you try them on at home in side your home so that you can make sure they are the correct fit and you are happy with them.  Providing any footwear has not been worn outside and they come back in there original box and resalable we can accept them back for exchange or refund.  Unfortunately,  we cannot accept any footwear back if they have been worn outside or they are not in their original condition*.

To make sure you have the right fit you need to do a few tests first,. These can be done around the house or in store

• Are they the correct length?  Two tests can be done to find this, one is making sure when your foot is at the back of the boot. You should lace them up so that your toes are not touching the front of the boot and you can still wiggle your toes making sure they are not squished. The other option is as your boots are unlaced  push your foot right to the font, If you can get a finger down the back this is a good indication they are the correct length.

• Are they the correct fit? It is not all about the right length, it is  about making sure they are the correct fit as boots and shoes come in all different shapes. The main thing to remember is they should be comfortable so that your foot is held in a good secure position so there is little movement but not so much that they are pinching or uncomfortable.

• When putting your boots / shoes on, make sure they are laced up fully and firmly. If you are in store walk up and down our ramp, or if at home your stairs.  When walking up pay attention to  your heel. Your heel should be held in the boot not riding up and down. If it does try adjusting your laces
      
• When walking downwards, pay attention to your toes. Your foot should not be falling forward with toes touching the end. Try and force your feet forward to make sure thy are again held correctly. Pay attention to the toe box crease. If there is an excess amount of creasing  then this could be either the boots are too large or too wide.
• Get used to them, wear them around your home, so you no longer notice them and you are happy.

• If you are unsure of any of the points above, or you feel discomfort, stop using them and you can return them in their  box or give us a call for help – alternatively come back into store and we can advise you further.  Providing any footwear has not been worn outside and they come back in there original box and in a resalable condition we can accept them back for exchange or refund.  
  
  

Please read our full Footwear care guide here

If you have had a muddy or wet walk its best to clean your footwear  as soon as possible. Generally warm water and a brush will clear off any mud and dirt. There are specialist cleaners you can use as well.  Its also worth giving the insides a rinse as well to get rid of any grit that may of fallen inside .

Do not try and speed dry any footwear by putting them by a fire or radiator. This causes the outer  materials to dry and crack easily. Let them dry naturally at room temperature. Maybe try putting kitchen roll or newspaper inside to help if they are saturated.

Remember to reproof your footwear as necessary after cleaning

Please read our full guide on how to care for your footwear

Leather Boots or Shoes

All leather footwear needs to be cared for by using the correct proofing treatment and applying it regularly. Leather works best when it is repelling water. If the boots are soaking up moisture, this can affect the internal structure of the leather, which, when dry, can cause the boots to stiffen and eventually lead to the leather cracking. This can also affect breathability, meaning your feet can become sweaty and damp on the inside due to trapped moisture.

Regular proofing will treat the leather, preventing moisture from penetrating the boots, helping to stop the leather from drying out and cracking, as well as prolonging the life of the footwear.

The correct product for your boots will vary depending on the type of leather and construction. If you are unsure, please ask a member of staff or refer to our website for guidance. Do not use shoe polish.

Fabric Boots or Shoes

Breathable waterproof footwear relies on keeping moisture away from the outer fabric. If the outer fabric is absorbing water, this reduces the breathability, and your feet may feel clammy and wet, giving the impression that the boots are leaking.

A well-maintained and correctly proofed fabric boot will help keep water away from the outside of the boot. This is known as the DWR (Durable Water Repellency) treatment, which must be maintained throughout the life of the footwear.

Applying the correct proofing treatment will also help protect any leather components within the construction of a fabric boot, preventing them from drying out or cracking.

If footwear has not been cared for correctly, this may affect and potentially void any warranty claim in the future.